FAQ

Questions about your order?

Please contact me if you have any problems with your order.

Can you provide frames?

Unfortunately not, as they are too fragile to ship.

Conditions of return

I gladly accept returns and exchanges. 
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Care instructions

To keep the painting intact, please follow the care instructions. All paintings must be protected from direct sunlight. Do not place paintings in rooms with unstable humidity, do not let them get wet. If the painting is damaged, entrust its restoration to specialists.
Paintings on stretched canvas can sag over time, which is absolutely normal. To stretch the canvas, use special wedges or sprinkle a little water on the canvas from the back and dry. In difficult cases, the canvas can be dragged. this procedure is quite simple, but it is better to entrust it to a professional.

Shipping

Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
North America: 1-5 weeks
Europe: 1-5 weeks
Australia, New Zealand and Oceania: 2-9 weeks
Asia Pacific: 3-5 weeks
Latin America and the Caribbean: 3-6 weeks
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.